ALL THINGS NEW CLINICAL SERVICES, LLC
NOTICE OF PRIVACY PRACTICES
Your Information. Your Rights. Our Responsibilities.
Effective date: August 1, 2026
Practice: Telehealth mental health services for adults age 18 and older
Privacy contact: Privacy Officer, All Things New Clinical Services, LLC
THIS NOTICE DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
About This Notice
All Things New Clinical Services, LLC (the "Practice," "we," "us," or "our") is required by law to protect the privacy and security of your protected health information (PHI), provide you with this Notice, and follow the privacy practices described here. PHI is information that identifies you and relates to your past, present, or future physical or mental health, health care, or payment for health care.
This Notice applies to PHI created, received, or maintained by the Practice and by clinicians, administrative personnel, contractors, and other workforce members acting on behalf of the Practice. They may share PHI with one another as permitted by law for treatment, payment, and health care operations. This Notice applies to the Practice's telehealth operations and electronic health record.
Your Rights at a Glance
Get an electronic or paper copy of your health record.
Ask us to correct information you believe is incorrect or incomplete.
Ask us to contact you in a specific, confidential way.
Ask us to limit certain uses or disclosures.
Receive an accounting of certain disclosures.
Get a paper copy of this Notice.
Choose someone with legal authority to act for you.
File a complaint without retaliation.
Your Rights
Get an electronic or paper copy of your health record
You may ask to inspect or receive an electronic or paper copy of your health record and other PHI we maintain about you. We will provide the information in the form and format you request when it is readily producible, or in another mutually agreeable form. We generally will act on your request within 30 calendar days and may charge a reasonable, cost-based fee. If a lawful extension is needed, we will notify you in writing.
Your HIPAA right of access generally does not include psychotherapy notes that are maintained separately from the clinical record or certain information prepared for legal proceedings. Progress notes, diagnoses, treatment plans, billing records, and other information kept in the clinical record are not automatically excluded merely because they concern mental health treatment. We will explain any lawful denial and any review rights that apply.
Ask us to correct your record
You may ask us in writing to amend PHI that you believe is incorrect or incomplete. We may deny the request in circumstances allowed by law, including when the information is accurate and complete or was not created by us. We generally will respond in writing within 60 days. If we deny the request, you may submit a written statement of disagreement as permitted by law.
Request confidential communications
You may ask us to contact you in a particular way or at a different address - for example, by secure portal rather than voicemail, or at a particular telephone number. We will accommodate reasonable requests. Tell us which methods are safe for appointment reminders, billing messages, and other communications.
Ask us to limit what we use or share
You may ask us not to use or disclose certain PHI for treatment, payment, or health care operations. We are not required to agree when the requested restriction could affect your care or our lawful operations. If we agree, we will follow the restriction except when disclosure is needed for emergency treatment or is otherwise required by law.
If you pay for a service completely out of pocket, you may ask us not to disclose information about that service to your health plan for payment or health care operations. We will agree unless a law requires the disclosure. The request must be made before we submit a claim or otherwise disclose the information to the health plan.
Receive an accounting of disclosures
You may ask for a list of certain disclosures of your PHI made during the six years before your request. The accounting does not include every disclosure, such as most disclosures for treatment, payment, health care operations, disclosures you authorized, or disclosures made directly to you. We will provide one accounting in any 12-month period at no charge and may charge a reasonable, cost-based fee for additional accountings after notifying you in advance.
Get a copy of this Notice
You may request a paper copy of this Notice at any time, even if you agreed to receive it electronically. The current Notice is also available through the client portal and on our website.
Choose someone to act for you
If a person has legal authority to act as your personal representative - for example, under a valid health care power of attorney or court order - that person may exercise your privacy rights. We will verify the person's identity and authority before taking action.
File a complaint
You may complain if you believe your privacy rights have been violated. Contact our Privacy Officer using the information at the end of this Notice. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you, reduce your care, or treat you differently because you filed a complaint.
Your Choices
For certain uses and disclosures, you may tell us what you want us to do. When you have a clear preference, tell your clinician or the Privacy Officer.
Family, friends, and others involved in your care. With your permission, we may share PHI relevant to a person's involvement in your care or payment for care. If you cannot tell us your preference, we may share information when we reasonably believe it is in your best interest and the law permits it.
Disaster relief. We may share limited information with an authorized disaster-relief organization so that family or others responsible for your care can be notified of your location, condition, or status, unless you object or the law does not permit it.
Marketing and sale of information. We will obtain your written authorization before using or disclosing PHI for marketing when HIPAA requires authorization. We do not sell PHI.
Fundraising. We do not use your PHI for fundraising communications.
Public stories and testimonials. We will not publicly identify you as a client or use your name, image, testimonial, or treatment story without a specific written authorization.
If you give us written authorization, you may revoke it in writing at any time. Revocation will not affect actions already taken in reliance on the authorization. We will not otherwise use or disclose your PHI in a manner not described in this Notice unless you authorize us in writing or the law permits or requires it.
How We May Use and Share Your Information
Treatment
We may use and disclose PHI to provide, coordinate, and manage your care. This may include clinical assessment, diagnosis, treatment planning, psychotherapy, safety planning, clinical consultation, supervision when applicable, and coordination with another health care provider. Mental health information may receive additional protection under Maryland or District of Columbia law, and we will follow the law that provides greater protection.
Payment
We may use and disclose PHI to obtain payment for services. This can include checking benefits, obtaining authorization, submitting claims, responding to payer requests, appealing denials, collecting copayments or deductibles, and completing payer audits. Information provided to a health plan may include identifying information, diagnosis, dates and type of service, treatment-plan information, and other documentation the plan lawfully requires. Verification of benefits is not a guarantee of payment.
Health care operations
We may use and disclose PHI to operate the Practice, improve quality, review clinician performance, conduct training, credential clinicians, manage compliance and risk, perform audits, maintain our electronic health record and telehealth systems, obtain legal or accounting services, and conduct other lawful business activities. We may disclose PHI to business associates that perform services for us when they are required by contract and law to safeguard it.
Appointment reminders and service communications
We may use your contact information to send appointment reminders, scheduling messages, billing notices, portal notifications, treatment alternatives, and information about health-related services that may interest you. Messages may be sent using the communication methods you authorize or request. Because ordinary email and text messaging can have privacy risks, use the secure client portal for sensitive, nonurgent communication whenever instructed.
Public health, safety, and legal requirements
We may use or disclose PHI when permitted or required by law, including to:
Report suspected abuse, neglect, exploitation, or domestic violence to an authorized agency.
Prevent or lessen a serious and imminent threat to your health or safety or the health or safety of another person.
Report certain diseases, injuries, adverse events, or other public-health information.
Comply with health-oversight activities, professional licensing investigations, audits, inspections, and government benefit programs.
Respond to lawful requests involving workers' compensation, law enforcement, military or veterans' activities, national security, or other special government functions.
Respond to a court or administrative order, subpoena, discovery request, or other lawful process, subject to the additional protections that apply to mental health, psychotherapy, and substance use disorder records.
Work with a coroner, medical examiner, or funeral director when a person dies.
Respond to organ and tissue donation requests when applicable.
Demonstrate our compliance with privacy law to the U.S. Department of Health and Human Services or another authorized oversight body.
Research
The Practice does not ordinarily conduct research using client records. If PHI is used or disclosed for research, we will do so only with your authorization or as otherwise permitted by law, including any required review and safeguards.
Special Protections for Mental Health and Substance Use Information
Mental health records and state law
Mental health information may be protected by federal law and by Maryland or District of Columbia law. When a state or local law gives your information greater protection than HIPAA, we will follow the more protective law. Generally, we will not disclose mental health treatment records without your written authorization unless the disclosure is permitted or required by law. When a disclosure without authorization is allowed, we will limit it to the information relevant and necessary for the permitted purpose.
Psychotherapy notes
Psychotherapy notes are notes a mental health professional records and maintains separately from the clinical record to document or analyze the content of counseling conversations. They are different from progress notes, diagnoses, treatment plans, symptoms, prognosis, functional status, billing information, and other information kept in the regular clinical record.
With limited exceptions allowed by law, we will obtain your specific written authorization before using or disclosing psychotherapy notes. HIPAA does not generally give individuals a right to inspect or obtain a copy of psychotherapy notes, although another law or the clinician may permit access in some circumstances.
Substance use disorder records protected by 42 CFR Part 2
To the extent that we create or maintain substance use disorder patient records that are protected by 42 CFR Part 2, those records receive additional confidentiality protections. We will not use or disclose Part 2 records in a civil, criminal, administrative, or legislative investigation or proceeding against you without your written consent or a court order accompanied by a subpoena, as applicable. We will follow any separate consent requirements that apply to substance use disorder counseling notes and other Part 2 records.
Our Responsibilities
We are required by law to maintain the privacy and security of your PHI.
We use reasonable administrative, technical, and physical safeguards to protect PHI in electronic, written, and oral form.
We will notify you as required by law if a breach occurs that may have compromised the privacy or security of your information.
We must follow the duties and privacy practices described in the Notice currently in effect.
We will not use or disclose PHI other than as described in this Notice unless you authorize us in writing or the law permits or requires it.
We apply the minimum-necessary standard when it is required, limiting uses, disclosures, and requests to the information reasonably needed for the purpose.
Changes to This Notice
We may change the terms of this Notice and make the revised Notice effective for all PHI we maintain, including information created or received before the change. When we make a material change, we will post the revised Notice on our website and make it available through the client portal and upon request. The effective date appears on the first page.
How to Exercise Your Rights or Ask a Question
You may submit a privacy request through the secure client portal or contact the Privacy Officer using the information below. We may ask you to complete a written request and verify your identity before releasing information or acting on your request.
PRIVACY OFFICER
All Things New Clinical Services, LLC
8101 Sandy Spring Road, Suite 300 #1010
Laurel, Maryland 20707
Phone: 301-246-3038
Email: info@allthingsnewclinical.com
Website: www.allthingsnewclinical.com
Client portal: allthingsnew.clientsecure.me
This is a mailing and administrative address. The Practice provides telehealth services and does not offer walk-in care at this location.
Complaints to the U.S. Department of Health and Human Services
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights:
Mail: 200 Independence Avenue, S.W., Washington, D.C. 20201
Phone: 1-877-696-6775
Online: www.hhs.gov/hipaa/filing-a-complaint
We will not retaliate against you for filing a complaint with the Practice, the Office for Civil Rights, a licensing board, or another authorized agency.